Franchise Business Coach

Big Blue Swim School; Atlanta (GA); Remote; USD 90,000 - 113,000; Full time

Benefits offered by this job

Health benefit plans

Remote work environment

Competitive paid time off

401k with company match

Performance bonus eligibility

Job summary

Big Blue Swim School is a fast-growing, mission-driven company dedicated to unlocking kids’ potential in the water. With 60 locations open and over 200 franchise locations awarded nationwide, we are scaling toward 400+ units.

The Franchise Business Coach connects our Support Center with Franchise Owners to help them grow, operate well, and stay within the Franchise Agreement. The role focuses on coaching on customer service, revenue growth, marketing, and operations, with regular communication

Qualifications

• Judgment about numbers and identifying real gaps vs noise.
• Experience in swim schools or franchise systems preferred.
• Proven ability to deliver results and influence decisions through strong communication.
• Strong critical thinking and proactive problem solving.
• Ability to plan, set priorities, and work to business objectives.
• Comfort learning LessonBuddy, BI software, Claude AI.
• Adaptive to business changes.
• Ability to travel up to 30% as needed.

Responsibilities

• Coach Franchise Owners on customer service, revenue growth, marketing, operations and lesson quality.
• Influence results through regular communication and proactive support to franchisees.
• Read locations’ performance, pull sales, labor cost, P&L, and coach on key action items.
• Maintain visitation schedule with each location, in person and remote.
• Support New Pool Openings with tailored benchmarks and coaching.
• Stay current with sales, labor cost, P&L and other indicators for each franchisee.
• Coach the Franchise Agreement and brand standards.
• Train Franchise Owners on new products and initiatives.
• Move best practices across the franchise community and drive adoption.
• Document issues, conversations and follow-up with records.

Skills

Strong communication

Critical thinking

Proactive problem solving

Planning & prioritization

Adaptability

Travel readiness

Education

Experience in swim schools or multi-unit franchise system

Tools

LessonBuddy

Business Intelligence software

Claude AI

Job description

Job Title: Franchise Business Coach

Location: Work From Home - Candidates must reside close to a major airport. Preference will be given to candidates in in IL, VA, TX or GA in accordance with tax and administrative compliance requirements.

Big Blue Swim School is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. With 60 locations open and over 200 franchise locations awarded across the country, we are scaling rapidly toward our vision of 400+ units nationwide. Our team is passionate, entrepreneurial, and committed to excellence - and we’re looking for a dynamic Franchise Business Coach to help lead our next phase of explosive growth and brand leadership.

Overview: The Franchise Business Coach is the Support Center’s link to a portfolio of Franchise Owners. You help them grow the business, run it well, and stay inside the Franchise Agreement.

Key Responsibilities

• Coach Franchise Owners on customer service, revenue growth, marketing, operations and lesson quality
• Influence positive results through regular and effective communications and proactive support to franchisees
• Read each location’s performance and decide what is worth acting on. Pull sales, labor cost, P&L statements and the operating measures, and coach an owner on which two or three things will actually move the business
• Keep a visitation schedule with each location, in person and remote
• Support New Pool Openings, where the measures, the benchmarks and the coaching all work differently than at a mature pool
• Remain current with all aspects of each franchisee’s business through review of sales, labor cost, P&L statements, and other performance indicators
• Coach the Franchise Agreement and brand standards accurately
• Train Franchise Owners on new and updated products and initiatives
• Move best practices across the franchise community, and help owners adopt them rather than just hear about them
• Document issues, conversations and follow-up so any action taken at a location has a record

Qualifications

• Judgment about numbers, not just comfort with them. Many measures can mislead. We want someone who asks whether a gap is real before building a plan around it, and who can tell an owner “this is noise” as readily as “this needs work”
• Experience in a swim school, a multi-unit franchise system, or another business coaching independent operators is preferred
• Proven ability to deliver results and influence decisions through strong communication
• Strong critical thinking and a proactive approach to problem solving
• Ability to plan, set priorities, and work to business objectives
• Comfort learning the systems the job runs on: LessonBuddy (internal lesson scheduling software), Business Intelligence software, Claude AI. Prior experience with any of them helps
• Ability to adapt as the business changes
• Ability to travel situationally and up to 30% at times

We Offer

• Comprehensive health benefit plans with significant employer contributions
• Remote Work Environment/Work from home
• Competitive paid time off
• 401k with Company match
• Competitive total compensation package including 15% performance bonus eligibility. The starting pay range for the position may vary but generally is $90,000 to $112,500 per year. New hires typically start at the lower end of the range based on experience and market considerations.

Big Blue Swim School follows an equal opportunity employment policy to all employees and applicants for employment without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information. If you require reasonable accommodation during the application or hiring process due to a disability, please contact us at [e-mail].