Franchise Growth Coach — Remote Ops & KPI Leader

Empowerfranchising; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Empower Brands in the United States is seeking a Franchise Business Consultant to advise a portfolio of 20-25 franchise locations, delivering coaching on operations, financials, sales, and marketing alignment. You will lead audits, KPI tracking, and SOP development to optimize margins and performance.

Responsibilities include coaching on staffing, revenue growth, and running Level 10 meetings, plus cross-functional collaboration with Marketing, Technology, Training, and Compliance teams.

Qualifications

• 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.
• Strong problem-solving skills with the ability to develop and implement effective solutions.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities independently.
• Ability to travel up to 40%.

Responsibilities

• Conduct site audits to ensure adherence to brand standards and operational requirements.
• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
• Track key performance indicators to assess operational health across assigned locations.
• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
• Maintain structured meeting cadence: 3x weekly for new franchisees and bi-weekly for established franchisees.
• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.
• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.
• Review franchisee financial statements to identify gaps and improvement opportunities.
• Develop, standardize, and implement systemwide KPIs and track franchisee performance.
• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.
• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.
• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.
• Support franchisees in developing and refining local marketing plans aligned with brand goals.
• Strengthen sales processes including lead management, conversion strategies, and customer engagement.
• Ensure alignment between marketing initiatives, sales goals, and operational objectives.
• Assist in creating training materials, SOP documentation, and onboarding resources.
• Train new employees with emphasis on improving sales performance and customer engagement.
• Deliver group and one-on-one training sessions for new programs and ongoing performance development.
• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.
• Conduct approximately 20 on-site visits annually to provide hands‑on coaching and operational assessments.
• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.

Skills

Franchise operations

Franchisee coaching

Business consulting

Communication skills

Analytical thinking

Organization

Travel up to 40%

Education

Bachelor's degree in business or related field

Job description

Empower Brands in the United States is seeking a Franchise Business Consultant to advise a portfolio of 20-25 franchise locations, delivering coaching on operations, financials, sales, and marketing alignment. You will lead audits, KPI tracking, and SOP development to optimize margins and performance.

Responsibilities include coaching on staffing, revenue growth, and running Level 10 meetings, plus cross-functional collaboration with Marketing, Technology, Training, and Compliance teams.