Franchise Account Growth Specialist

Wonder; Chicago (IL); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, Dental, Vision

Paid time off

Paid parental leave

Discounted meals

Job summary

Wonder is seeking a detail‑oriented Account Manager in the Chicago area to serve as the day‑to‑day contact for Franchisees and franchise groups. You will upsell Franchise Partners on rate increases, marketing opportunities, and new tools, while maintaining accurate account information in Salesforce and collaborating with the Account Manager on quarterly business reviews and strategic meetings.

The role requires 1–2 years in account management or sales with strong communication and a

Qualifications

• Bachelor's degree preferred or high school diploma/GED.
• 1–2 years in account management, sales, or experience with large clients.
• Strong verbal and written communication skills; ability to communicate clearly to clients/internal audiences.
• Experience with Salesforce.com or similar; JIRA a plus.

Responsibilities

• Serve as day to day point of contact for Franchisees and Franchise groups.
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features.
• Maintain ownership of accurate account information and pipeline in Salesforce.
• Collaborate with the Account Manager for Quarterly Business Reviews and strategic client meetings.
• Participate in weekly client calls with the Account Manager.
• Execute individual and regional marketing campaigns for Franchise Partners.
• Increase revenue and reduce cancellations/attritions.
• Manage external restaurant trainings and operational efficiencies.
• Monitor market closures and notifications.
• Follow-up on inbound requests from clients or the Grubhub Care Team.
• Route escalations to correct internal departments and set expectations with Franchise Partners.

Skills

Account management

Sales

Client relationship management

Communication

Outbound calls

Education

Bachelor's degree

High school diploma/GED

Tools

Salesforce

JIRA

MS Office

Google products

Job description

Wonder is seeking a detail‑oriented Account Manager in the Chicago area to serve as the day‑to‑day contact for Franchisees and franchise groups. You will upsell Franchise Partners on rate increases, marketing opportunities, and new tools, while maintaining accurate account information in Salesforce and collaborating with the Account Manager on quarterly business reviews and strategic meetings.

The role requires 1–2 years in account management or sales with strong communication and a