Franchise Account Growth Specialist

Wonder; United States; Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Meal discounts

Job summary

Wonder’s Franchise Growth team is hiring an Account Manager who will be the day-to-day contact for Franchisees, upsell partners, and drive revenue through strategic initiatives. You’ll manage Salesforce pipelines, support quarterly business reviews, and lead regional marketing campaigns while collaborating with the Account Manager on client strategy.

The ideal candidate has 1–2 years in account management or sales, strong communication skills, and comfort with fast-paced environments.

Qualifications

• 1–2 years in account management, sales or experience with large clients
• Strong computer skills (MS Office, Google products) and ability to learn new software
• Experience with Salesforce.com or similar and JIRA a plus
• Dynamic, positive attitude with desire to find mutually beneficial solutions
• Strong verbal and written communication skills to clients/internal audiences
• Problem-solving: identify root causes, customer needs and provide quick solutions
• Outreach and outbound dialing experience a plus
• Ability to thrive in a fast-paced evolving environment
• Experience selling to restaurant owners is a plus

Responsibilities

• Serve as day-to-day contact for Franchisees and Franchise groups
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
• Own accurate account information and pipeline in Salesforce
• Collaborate on Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for Franchise Partners
• Increase revenue across book of business and reduce cancellations/attritions
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures: events, holidays, disasters
• Follow-up on inbound requests and route escalations to correct departments
• Ensure proper expectations with Franchise Partners

Skills

Account Management

Sales experience

CRM experience

Salesforce

JIRA

Communication skills

Problem solving

Phone outreach

Education

Bachelor’s Degree preferred

High school diploma or GED

Tools

Salesforce.com

JIRA

MS Office

Google products

Job description

Wonder’s Franchise Growth team is hiring an Account Manager who will be the day-to-day contact for Franchisees, upsell partners, and drive revenue through strategic initiatives. You’ll manage Salesforce pipelines, support quarterly business reviews, and lead regional marketing campaigns while collaborating with the Account Manager on client strategy.

The ideal candidate has 1–2 years in account management or sales, strong communication skills, and comfort with fast-paced environments.