Framing Studio Lead & Customer Experience Coach

Michaels; Washington (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Michaels in Washington, MO is seeking a Store Lead to coach a team of framers, focus on building lasting customer relationships, and drive custom framing sales.

You will manage daily operations, schedule workload, ensure SOPs, and deliver high-quality framing solutions on time while delivering strong KPI results. This role requires store leadership, strong communication, and a hands-on approach to customer service in a climate-controlled retail environment.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience appreciated.
• Experience leading a sales team.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Develop and coach team selling behaviors.
• Lead framing solutions and drive custom framing sales to customers.

Skills

Basic leadership

Customer focus

Team coaching

Sales drive

Tools

POS systems

Job description

Michaels in Washington, MO is seeking a Store Lead to coach a team of framers, focus on building lasting customer relationships, and drive custom framing sales.

You will manage daily operations, schedule workload, ensure SOPs, and deliver high-quality framing solutions on time while delivering strong KPI results. This role requires store leadership, strong communication, and a hands-on approach to customer service in a climate-controlled retail environment.