Framing Shop Leader: Coach, Sell & Deliver Custom Framing

Michaels; Chicago (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels is seeking a Store Lead at CHI-CHICAGO/CLARK ST to guide a team of framers, drive custom framing sales, and deliver excellent customer service. You’ll coach staff, plan workload, and ensure safety and SOP adherence in a fast-paced retail environment.

This role requires leadership in a store setting, with responsibilities across onboarding, performance management, and omni-channel support. Evening and weekend hours apply.

Qualifications

• Minimum experience includes basic computer skills.
• Preferred: custom framing experience and retail management.
• Experience leading a sales team is a plus.

Responsibilities

• Lead and coach a framing team to meet KPI and sales goals.
• Assist with SOPs, policies, safety, and store standards.
• Plan workload and ensure on-time delivery of framing work.
• Monitor inventory, shrink, and safety programs.
• Act as Manager on Duty (MOD) when needed.
• Participate in interviewing, onboarding, and training.
• Support omni-channel processes and customer assistance.
• Provide excellent customer service and locate products.
• Engage with customers to create memorable framing solutions.

Skills

Framing knowledge

Retail leadership

Customer service

Team coaching

Basic computer skills

Education

Retail management experience

Job description

Michaels is seeking a Store Lead at CHI-CHICAGO/CLARK ST to guide a team of framers, drive custom framing sales, and deliver excellent customer service. You’ll coach staff, plan workload, and ensure safety and SOP adherence in a fast-paced retail environment.

This role requires leadership in a store setting, with responsibilities across onboarding, performance management, and omni-channel support. Evening and weekend hours apply.