Framing Lead & Customer Solutions Coach

Michaels of Canada; Chicago (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Store Lead in Chicago to guide a framing team in building customer relationships and delivering customized framing solutions. You will drive sales, coach staff, and ensure high-quality service while managing workload with the Store Manager.

Responsibilities include achieving KPIs, overseeing inventory, safety, and onboarding new team members, with opportunities to develop talent and lead by example in a dynamic retail environment.

Qualifications

• Previous custom framing experience is preferred.
• Retail management experience is preferred.
• Experience leading a sales team is preferred.

Responsibilities

• Lead and coach a team of framers to build customer relationships while creating a framing solution for their art.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Plan workload with the Store Manager to deliver high-quality framing solutions on time.
• Achieve KPI targets and manage the framing team to meet role KPIs.
• Oversee inventory management, shrink and safety programs, and store operations as MOD.

Skills

Team leadership

Coaching

Sales leadership

Customer service

Job description

The Michaels Companies Inc. is seeking a Store Lead in Chicago to guide a framing team in building customer relationships and delivering customized framing solutions. You will drive sales, coach staff, and ensure high-quality service while managing workload with the Store Manager.

Responsibilities include achieving KPIs, overseeing inventory, safety, and onboarding new team members, with opportunities to develop talent and lead by example in a dynamic retail environment.