Custom Framing Lead & Store Operations Coach

Michaels INC; Springfield (MA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels is seeking a Store Manager on Duty to help lead an in-store framing team and ensure high-quality customer service. You will manage daily operations, coaching and developing team members, and coordinating frames production with store leadership.

The role emphasizes adherence to SOPs, safety, and inventory control, with opportunities to impact sales and customer satisfaction in a dynamic retail environment.

Qualifications

• Basic computer skills required.
• Previous custom framing experience is preferred.
• Retail management experience is preferred.
• Experience leading a sales team is preferred.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Develop and coach the team selling behaviors.
• Lead delivery of high-quality custom framing solutions to customers on time.
• Achieve KPIs and manage the framing team to meet their KPIs.
• Review sales and production workload and build plans for the floor.

Skills

Basic computer skills

Customer framing experience

Retail management

Team leadership

Job description

Michaels is seeking a Store Manager on Duty to help lead an in-store framing team and ensure high-quality customer service. You will manage daily operations, coaching and developing team members, and coordinating frames production with store leadership.

The role emphasizes adherence to SOPs, safety, and inventory control, with opportunities to impact sales and customer satisfaction in a dynamic retail environment.