Framing Sales Lead & Team Coach

Michaels; Burlington (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Michaels in Burlington, MA is seeking a Store Framing Supervisor to lead a team of framers, build lasting customer relationships, and deliver framing solutions that showcase art. You will drive custom framing sales, coach selling behaviors, and collaborate with the Store Manager to plan workload, meet KPI targets, and maintain store conditions.

This role requires basic computer skills, a hands-on leadership style, and the ability to work nights, weekends and early mornings in a busy public

Qualifications

• Basic computer skills.
• Experience in retail or framing is a plus.
• Strong customer-service mindset.

Responsibilities

• Assist Store Manager in leading SOPs and policy adherence.
• Develop and coach team selling behaviors.
• Lead delivery of high-quality framing solutions to customers on time.
• Achieve KPI targets and manage the framing team to reach them.
• Review workload, plan sales floor time and network.
• Manage inventory and shrink/safety programs.
• Serve as Manager on Duty (MOD).

Skills

Basic computer skills

Job description

Michaels in Burlington, MA is seeking a Store Framing Supervisor to lead a team of framers, build lasting customer relationships, and deliver framing solutions that showcase art. You will drive custom framing sales, coach selling behaviors, and collaborate with the Store Manager to plan workload, meet KPI targets, and maintain store conditions.

This role requires basic computer skills, a hands-on leadership style, and the ability to work nights, weekends and early mornings in a busy public