Framing Shop Lead — Drive Custom Solutions & Sales

Michaels; Northborough (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Store Lead in WOR-NORTHBOROUGH, MA to lead a framing team focused on building customer relationships and delivering framing solutions. You will drive custom framing sales, assist customers in creating memorable framing plans, and ensure adherence to SOPs and company programs.

You will manage workload with the Store Manager, coach the team to hit KPIs, and oversee inventory, shrink, and safety programs while serving as Manager on Duty.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers to build customer relationships while creating framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Manage SOPs and Company programs to ensure compliance with laws and store policies, and hold the team accountable.
• Plan workload with the Store Manager to deliver high-quality framing solutions on time.
• Achieve KPIs and manage the framing team to meet role KPIs.
• Review sales and production workload, build plans, and allocate sales floor time.
• Oversee inventory management, shrink control, and safety programs.
• Serve as Manager on Duty (MOD) and participate in hiring, onboarding, coaching, and performance management.
• Partner with MODs on framing expectations and provide positive leadership in all interactions.
• Support truck unloading, stocking, and adherence to SOPs and safety protocols.
• Acknowledge customers, locate products, provide solutions, and assist with Omni-channel processes.

Skills

Basic computer skills

Leadership

Job description

Michaels is seeking a Store Lead in WOR-NORTHBOROUGH, MA to lead a framing team focused on building customer relationships and delivering framing solutions. You will drive custom framing sales, assist customers in creating memorable framing plans, and ensure adherence to SOPs and company programs.

You will manage workload with the Store Manager, coach the team to hit KPIs, and oversee inventory, shrink, and safety programs while serving as Manager on Duty.