Custom Framing Store Lead & Sales Coach

Michaels; Wilmington (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Michaels in Wilmington, DE is seeking a Store Lead to guide a team of framers and drive custom framing sales. You will coach staff to enhance customer relationships and deliver framing solutions, while managing workload and KPI achievement.

The role includes MOD duties, interviewing and onboarding new team members, and ensuring SOP adherence, inventory accuracy, and safety standards in a dynamic retail environment.

Qualifications

• Basic computer skills required.
• Retail management experience preferred.
• Experience leading a sales team preferred.

Responsibilities

• Lead and coach the framing team to deliver high-quality custom framing solutions.
• Assist with driving custom framing sales and building customer relationships.
• Plan workload with the Store Manager to meet KPI targets and deadlines.
• Oversee inventory management, shrink control, and safety programs.
• Serve as Manager on Duty (MOD) and participate in interviewing and training of team members.

Skills

Basic computer skills

Job description

Michaels in Wilmington, DE is seeking a Store Lead to guide a team of framers and drive custom framing sales. You will coach staff to enhance customer relationships and deliver framing solutions, while managing workload and KPI achievement.

The role includes MOD duties, interviewing and onboarding new team members, and ensuring SOP adherence, inventory accuracy, and safety standards in a dynamic retail environment.