Custom Framing Store Lead & Sales Coach

Michaels; Sterling (CO); On-site; USD 19,000 - 27,000; Full time

Job summary

Michaels in Sterling, VA is hiring a Store Lead to manage and coach a framing team dedicated to delivering custom framing solutions and strong customer relationships. You will plan workload, supervise daily operations, and drive sales while ensuring quality and safety standards.

As MOD and frontline leader, you will recruit, onboard, train team members and monitor KPIs, inventory, and shrink. This role requires excellent communication and a commitment to customer satisfaction in a fast-paced

Qualifications

• Basic computer skills required.
• Previous custom framing experience is preferred.
• Experience leading a sales team in retail setting.

Responsibilities

• Lead and coach framing team to deliver high-quality framing solutions.
• Acknowledge customers and provide framing recommendations to drive sales.
• Plan workload with Store Manager to ensure on-time delivery of framing projects.
• Meet KPIs and manage team to achieve role KPIs.
• Oversee inventory, shrink and safety programs within the store.
• Serve as Manager on Duty (MOD) and support interviewing, onboarding, and training.

Skills

Team leadership

Customer service

Retail management

Framing sales

Job description

Michaels in Sterling, VA is hiring a Store Lead to manage and coach a framing team dedicated to delivering custom framing solutions and strong customer relationships. You will plan workload, supervise daily operations, and drive sales while ensuring quality and safety standards.

As MOD and frontline leader, you will recruit, onboard, train team members and monitor KPIs, inventory, and shrink. This role requires excellent communication and a commitment to customer satisfaction in a fast-paced