Framing Sales Lead — Lead, Coach & Grow Custom Solutions

Michaels; Greensboro (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Michaels Companies in Greensboro (Wendover, NC) is seeking a Store Lead to direct a team of framers, delivering high‑quality custom framing solutions while fostering strong customer relationships. You will supervise and coach the framing team, ensure SOP compliance, manage inventory and safety programs, and support store KPI attainment.

Flexibility for nights, weekends, and early mornings is required. Experience in retail management and a passion for service are preferred, with opportunities

Qualifications

• Experience leading a sales team.
• Ability to coach and develop staff.
• Strong customer service orientation.
• Familiarity with SOPs and store policies.

Responsibilities

• Lead and coach a team of framers to build customer relationships and framing solutions.
• Drive custom framing sales and achieve KPI targets.
• Manage SOP adherence, store policies and compliance.
• Plan workload with Store Manager and ensure on-time delivery.
• Oversee inventory management, shrink and safety programs.
• Assist with interviewing, onboarding, and performance management.

Skills

Leadership

Retail management

Customer service

Coaching

SOP adherence

Tools

POS system

Inventory software

Job description

The Michaels Companies in Greensboro (Wendover, NC) is seeking a Store Lead to direct a team of framers, delivering high‑quality custom framing solutions while fostering strong customer relationships. You will supervise and coach the framing team, ensure SOP compliance, manage inventory and safety programs, and support store KPI attainment.

Flexibility for nights, weekends, and early mornings is required. Experience in retail management and a passion for service are preferred, with opportunities