Framing & Customer Solutions Lead

Michaels Stores; Rock Hill (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Health, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. stores in Rock Hill, SC, are seeking a Store Leader for the Framing team. You will lead and coach framers, drive custom framing sales, and partner with the Store Manager to deliver on-time framing solutions for customers.

Responsibilities include coaching selling behaviors, managing workload, inventory, shrink and safety programs, and acting as MOD. Prior framing or retail management experience is preferred; strong customer service skills are essential.

Qualifications

• Basic computer skills.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Skills

Basic computer skills

Job description

The Michaels Companies Inc. stores in Rock Hill, SC, are seeking a Store Leader for the Framing team. You will lead and coach framers, drive custom framing sales, and partner with the Store Manager to deliver on-time framing solutions for customers.

Responsibilities include coaching selling behaviors, managing workload, inventory, shrink and safety programs, and acting as MOD. Prior framing or retail management experience is preferred; strong customer service skills are essential.