Framing Shop Manager — Lead Sales & Custom Frames

The Michael's Companies; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Charlotte - University, NC store seeks a Store Lead to guide a framing team, drive custom framing sales, and deliver exceptional customer experiences. You will coach a sales team, manage daily operations, and ensure adherence to SOPs and company programs while maintaining a safe, engaging store atmosphere.

Ideal candidates have prior retail management experience, a proven ability to lead teams, and a passion for customer relationships in a framed-art environment.

Qualifications

• Experience leading a sales team in a retail environment.
• Previous retail management experience preferred.
• Industry knowledge in custom framing is a plus.

Responsibilities

• Assist Store Manager in leading and managing SOP compliance and Company programs.
• Develop and coach team selling behaviors.
• Lead delivery of high-quality custom framing solutions to customers on time by planning workload with the Store Manager.
• Achieve KPI targets and manage framing team performance.
• Review sales and production workload and plan staffing and floor coverage.

Skills

Team leadership

Retail management

Sales team leadership

Customer relationship focus

Job description

The Michaels Companies Charlotte - University, NC store seeks a Store Lead to guide a framing team, drive custom framing sales, and deliver exceptional customer experiences. You will coach a sales team, manage daily operations, and ensure adherence to SOPs and company programs while maintaining a safe, engaging store atmosphere.

Ideal candidates have prior retail management experience, a proven ability to lead teams, and a passion for customer relationships in a framed-art environment.