Fragrance Sales & Experience Associate

Macy's; Newark (DE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Career development

Job summary

Macy’s is hiring a Fragrance RSS Colleague to deliver professional fragrance services and drive product demonstrations while supporting store operations. This role includes handling fulfillment and related duties, with full-time hours (30+ per week) typical and scheduling aligned with business needs.

Candidates should have 1-2 years of related experience, strong interpersonal skills, and the ability to adapt quickly to changing priorities.

Qualifications

• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.

Responsibilities

• Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Explain and demonstrate use of fragrances through actual application or card application
• Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
• Attend product training classes and seminars
• Ensure proper presentation, organization, storing, and replenishment of stock
• Participate in pre-selling and sales driving events to maximize sales
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
• Ensure work area is free from hazards and work in a safe manner
• Adhere to Asset Protection and inventory control and compliance procedures
• Be in compliance with all hygiene standards
• Follows shortage programs and procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Dependable attendance and punctuality

Skills

Customer service

Interpersonal skills

Adaptability

Flexible schedule

Education

High School Diploma or equivalent

Job description

Macy’s is hiring a Fragrance RSS Colleague to deliver professional fragrance services and drive product demonstrations while supporting store operations. This role includes handling fulfillment and related duties, with full-time hours (30+ per week) typical and scheduling aligned with business needs.

Candidates should have 1-2 years of related experience, strong interpersonal skills, and the ability to adapt quickly to changing priorities.