Fragrance Counter Manager — Luxury Beauty Leader

Macy's, Inc.; Miami (FL); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is hiring a Retail Fragrances Sales Counter Manager for the Tom Ford counter in Dadeland, Miami. You’ll lead a dynamic fragrance team, manage operations, deliver expert service, and drive a high-energy selling culture while building loyal client relationships.

You’ll partner with brand vendors for events, product launches, and promotions, ensure counter standards, and coach the team to achieve sales goals. Flexible schedule, strong leadership, and customer-first mindset required.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance to grow sales and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Skills

Customer service

Leadership

Sales coaching

Product knowledge

Events planning

Job description

Macy’s is hiring a Retail Fragrances Sales Counter Manager for the Tom Ford counter in Dadeland, Miami. You’ll lead a dynamic fragrance team, manage operations, deliver expert service, and drive a high-energy selling culture while building loyal client relationships.

You’ll partner with brand vendors for events, product launches, and promotions, ensure counter standards, and coach the team to achieve sales goals. Flexible schedule, strong leadership, and customer-first mindset required.