Four-Diamond Guest Experience Concierge

Infor; Temecula (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible work schedule

Employee discounts

Health insurance

Job summary

A leading resort and casino in Temecula is seeking a Guest Services Representative to provide exceptional service and ensure high levels of guest satisfaction. This role requires excellent interpersonal skills, cash handling experience, and the ability to thrive in a fast-paced environment. Candidates must possess a high school diploma or GED and have at least 2 years of experience in a hotel or casino setting. Flexibility in working hours is essential.

Qualifications

• Must qualify to obtain and maintain a Class 'A' gaming license.
• Ability to read and interpret safety rules and procedure manuals.
• Ability to stand for 8 – 10 hours at a time.

Responsibilities

• Provide memorable experiences to guests and build loyalty.
• Handle cash transactions while maintaining accuracy.
• Create and update club member accounts in gaming system.

Skills

Interpersonal skills

Problem-solving skills

Analytical skills

Education

High school diploma or GED

2 years experience in Hotel/Casino

Tools

Hotel PMS

Microsoft Office

Job description

A leading resort and casino in Temecula is seeking a Guest Services Representative to provide exceptional service and ensure high levels of guest satisfaction. This role requires excellent interpersonal skills, cash handling experience, and the ability to thrive in a fast-paced environment. Candidates must possess a high school diploma or GED and have at least 2 years of experience in a hotel or casino setting. Flexibility in working hours is essential.