Guest Services Pro: Four-Diamond Hospitality & Cash Handling

Infor; Temecula (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

A hospitality organization in Temecula, California, is seeking a Guest Services Representative to enhance guest experiences through exceptional service delivery. This role involves managing cash transactions, ensuring guest satisfaction, and maintaining knowledge of the property’s offerings. Candidates should possess a high school diploma and a minimum of two years' experience in a hotel or casino environment. Strong communication skills and the ability to work in a dynamic setting are essential. Flexible scheduling, including nights and weekends, is required.

Qualifications

• Minimum of two years' experience in a Hotel/Casino environment.
• Ability to read and interpret safety rules and procedures.
• Must qualify to obtain a Class 'A' gaming license.

Responsibilities

• Provide exceptional guest service during check-in/check-out.
• Manage cash transactions and maintain a cash bank.
• Respond promptly to guest requests and inquiries.
• Comply with company policies and service standards.

Skills

Excellent interpersonal skills

Analytical skills

Ability to operate computer applications

Ability to communicate effectively

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Hotel PMS

Comp Calculator

Job description

A hospitality organization in Temecula, California, is seeking a Guest Services Representative to enhance guest experiences through exceptional service delivery. This role involves managing cash transactions, ensuring guest satisfaction, and maintaining knowledge of the property’s offerings. Candidates should possess a high school diploma and a minimum of two years' experience in a hotel or casino environment. Strong communication skills and the ability to work in a dynamic setting are essential. Flexible scheduling, including nights and weekends, is required.