Guest Reservations Concierge

Infor; Temecula (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health and wellness benefits

Employee discounts

Flexible scheduling

Job summary

A prominent hospitality company in California seeks a Guest Service Representative to provide exceptional service to guests at Pechanga Resort and Casino. The ideal candidate will manage room and dining reservations, address guest inquiries, and ensure compliance with service standards. A high school diploma and relevant experience are required, along with excellent communication skills. This position is essential for enhancing guest satisfaction and contributing to the overall success of the resort.

Qualifications

• One year related experience or training preferred.
• Ability to read and interpret documents and communicate effectively.
• Must obtain and maintain a Class 'A' gaming license.

Responsibilities

• Provide courteous responses to guests' inquiries.
• Manage reservations and distribute calls appropriately.
• Resolve billing issues and maintain accurate records.

Skills

Customer service

Problem-solving

Communication

Hotel Property Management Systems

Education

High school diploma or GED

Tools

Microsoft Office

Hotel Property Management System

Job description

A prominent hospitality company in California seeks a Guest Service Representative to provide exceptional service to guests at Pechanga Resort and Casino. The ideal candidate will manage room and dining reservations, address guest inquiries, and ensure compliance with service standards. A high school diploma and relevant experience are required, along with excellent communication skills. This position is essential for enhancing guest satisfaction and contributing to the overall success of the resort.