Founding Technical CS Engineer: Onboarding & Debugging

Step Security, Inc.; United States; Híbrido; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

StepSecurity is seeking a founding Customer Success Engineer to own onboarding, troubleshooting, and adoption for enterprise customers. This role is deeply technical and hands-on, with no renewals or commercial conversations.

You will lead onboarding with security architects and DevOps, debug issues across CI/CD, repositories, and runtime environments, and build tooling and runbooks to scale support. You will shape adoption and ensure the platform works for customers.

Qualificações

• 2–4 years in a Customer Success Engineering, Solutions Engineering, Sales Engineering, or Technical Support Engineering role at a developer tools company or other highly technical B2B product.
• Strong hands-on technical skills; comfortable reading code and reproducing issues.
• Proficient in scripting with Python or Bash.
• Excellent written communication for Slack and engineering audiences.

Responsabilidades

• Lead technical onboarding for enterprise customers with security architects, DevOps leads, and platform engineering teams.
• Debug complex issues across CI/CD pipelines, source code repositories, runtime monitoring, and developer machine agents.
• Reproduce customer issues in test environments, identify root causes, and partner with engineering on fixes.
• Build internal tooling, runbooks, and documentation that scale customer support.
• Drive adoption metrics across the customer base and identify accounts needing attention.
• Be the technical voice of the customer inside StepSecurity and surface patterns for product priorities.
• Contribute to public documentation, blog posts, and community content.

Conhecimentos

Customer empathy

Hands-on tech

Scripting Python

Communication skills

Ferramentas

Python

Bash

Descrição da oferta de emprego

StepSecurity is seeking a founding Customer Success Engineer to own onboarding, troubleshooting, and adoption for enterprise customers. This role is deeply technical and hands-on, with no renewals or commercial conversations.

You will lead onboarding with security architects and DevOps, debug issues across CI/CD, repositories, and runtime environments, and build tooling and runbooks to scale support. You will shape adoption and ensure the platform works for customers.