Security Success Engineer: Onboarding & Tech Partner

Daylight Security; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Daylight Security is seeking a Customer Success Engineer to own the technical relationship with customer security teams from onboarding through steady-state operation. You’ll be the go-to technical partner for customers’ security engineers, answering questions on the spot and serving as first-line response across shared channels.

Work alongside a Customer Success Manager who handles the commercial relationship while you own the technical one, ensuring live integrations, tuned detections, and

Qualifications

• 4+ years in a customer-facing technical role (CSE, TAM, Solutions Engineer, Architect, or Implementation Engineer).
• Background in cybersecurity with experience in security operations, detection & response, MDR, or SIEM/EDR tooling.
• Startup or high-growth experience where process is still being built.
• Ability to hold a technical conversation with a customer's security engineer independently.
• Working knowledge of APIs, SaaS integrations, log pipelines, and modern cloud architecture.
• Ability to read logs, trace workflows, isolate root causes, and communicate findings clearly.
• Strong prioritization and written communication across multiple accounts.
• Experience with structured onboarding and building a customer-facing knowledge base is an advantage.

Responsibilities

• Execute onboarding: run the integration checklist against contracted scope and set up escalation paths.
• Run activation tracks separately, keeping onboarding moving without CSM follow-up.
• Serve as live first-line technical response in Slack or Teams channels and the Pylon queue.
• Confirm integrations are live, sending data, and that the response policy is active; manage tokens/permissions.
• Lead working sessions with customer engineers on escalation and response policies.
• Tune detections, false escalations, and end-to-end case experience.
• Explain dispositions clearly to expand response scope to quarantine and isolation.
• Maintain Pylon knowledge base articles and escalation policies.
• Document field observations in Linear for Product and SOC.
• Deliver technical content to the CSM before dashboards.
• Escalate to Solutions Architect pool when needed with investigation done.
• Travel roughly quarterly for customer visits or events.

Skills

Customer-facing experience

Technical communication

APIs & SaaS integrations

Cloud architecture

Log analysis

Security operations

Tools

Slack

Teams

Pylon

Linear

Job description

Daylight Security is seeking a Customer Success Engineer to own the technical relationship with customer security teams from onboarding through steady-state operation. You’ll be the go-to technical partner for customers’ security engineers, answering questions on the spot and serving as first-line response across shared channels.

Work alongside a Customer Success Manager who handles the commercial relationship while you own the technical one, ensuring live integrations, tuned detections, and