Founding Head of Customer Success & Delivery - AI Platform

RevsUp; New York (NY); Hybrid; USD 185,000 - 215,000; Full time

Benefits offered by this job

Stock options

W2 benefits (medical & dental)

Job summary

RevsUp is seeking a Head of Customer Success to own the end-to-end post-sale lifecycle for its AI platform deployed in customers’ own AWS or Azure environments. You will lead the pods delivering deployment, adoption, renewals, and expansion, and own executive relationships with COOs and IT leaders.

The role combines hands-on delivery with strategic design, reporting to the CEO, with initial scope involving one contractor FDE and plans to scale to multiple pods as new customer groups come on

Qualifications

• Led customer success, professional services, or implementation for a complex technical enterprise product.
• Technical enough to lead engineers in cloud deployments, data integrations, and permissions.
• Experience managing post-sale relationships with sophisticated buyers in regulated industries is preferred.

Responsibilities

• Own the full post-sale lifecycle from onboarding to deployment, adoption, renewals and expansion.
• Hire and build delivery pods of forward-deployed engineers and CS managers.
• Write deployment playbooks: kickoff, security review, data connections, permissions, first use cases.
• Manage executive relationships with COOs and heads of IT after the sale.
• Drive time-to-live deployments and track customer health and renewal risk.

Skills

Customer Success

Leadership

Technical Leadership

AWS

Azure

Job description

RevsUp is seeking a Head of Customer Success to own the end-to-end post-sale lifecycle for its AI platform deployed in customers’ own AWS or Azure environments. You will lead the pods delivering deployment, adoption, renewals, and expansion, and own executive relationships with COOs and IT leaders.

The role combines hands-on delivery with strategic design, reporting to the CEO, with initial scope involving one contractor FDE and plans to scale to multiple pods as new customer groups come on