Senior CS Leader & RevOps Architect (SF Onsite)

Dealops

San Francisco (CA)

Sur place

USD 140 000 - 190 000

Plein temps

Il y a 11 jours

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Résumé du poste

Dealops is seeking a Lead Customer Success Manager to own every customer from signed contract through renewal. You’ll be our first post-sales hire and help shape the function to scale with our growing AI and fintech customers such as Plaid, Pylon and Merge.

You’ll be in the room early, feeding customer insight directly to founders and engineers to shape the product roadmap. You’ll drive adoption, onboarding and enablement, run quarterly business reviews, and own renewals while building the CS

Qualifications

3–5 years in customer success or account management at a high-growth B2B startup.
End-to-end ownership of accounts including renewals and expansion.
Familiar with pricing, CPQ or RevOps tooling and product workflows.

Responsabilités

Be the day-to-day contact for our customers’ Heads of Pricing, RevOps and Product. Drive adoption, run QBRs, own renewals.
Onboard, train and enable customers; build guides, FAQs and admin resources.
Run ongoing engagement cadence: check-ins, office hours, exec reviews, product updates.
Identify and close expansion opportunities within accounts.
Build the CS playbook from onboarding to health scoring and escalation.
Track account health using data on adoption, usage and renewal risk.
Convert customer insights into roadmap with founders, product and engineering.