Founding Head of Customer Success

RevsUp; Los Angeles (CA); Hybrid; USD 185,000 - 215,000; Full time

Benefits offered by this job

Stock options (0.3%–0.6%)

Medical and dental benefits

Founding-team scope with revenue back‑

Job summary

RevsUp, an AI company building a sovereign enterprise brain, seeks its first Head of Customer Success. You will own the post-sale lifecycle from onboarding to deployment, adoption, renewals and expansion, and you will lead delivery pods with forward-deployed engineers.

You will report to the founder/CEO, collaborate with the Head of Sales and CTO, and help shape pricing, governance, and security reviews. LA preferred; NY welcome; remote possible.

Qualifications

• You have led customer success, professional services or implementation for a complex, technical enterprise product.
• You are technical enough to lead engineers and cloud deployments.
• You have managed post-sale relationships with sophisticated buyers, ideally in financial services or another regulated industry.
• You have built a team and a delivery process from scratch, not only run an existing one.
• You think like an owner of revenue: renewals and expansion are your job, not sales' job.
• You are calm under pressure and good at telling customers hard truths about scope and timing.

Responsibilities

• Take over deployments in flight and get each one live in the customer’s AWS or Azure tenancy.
• Build a repeatable deployment playbook: kickoff, security review, data connections, permissions setup and first use cases.
• Run discovery with customers to find workflows where agents create the most value, then scope the build with your engineers.
• Lead executive relationships with COOs and heads of IT after the sale, including business reviews.
• Track adoption and customer health, and catch at-risk accounts early.
• Own renewals and drive expansion into new teams and use cases, working with the Head of Sales.
• Feed what customers need back to product and engineering.
• Hire and lead customer success managers and forward-deployed engineers, organized in pods.

Skills

Customer Success Leadership

Cross-functional Collaboration

Technical Leadership

Post-sale Account Management

Tools

AWS

Azure

Job description

RevsUp, an AI company building a sovereign enterprise brain, seeks its first Head of Customer Success. You will own the post-sale lifecycle from onboarding to deployment, adoption, renewals and expansion, and you will lead delivery pods with forward-deployed engineers.

You will report to the founder/CEO, collaborate with the Head of Sales and CTO, and help shape pricing, governance, and security reviews. LA preferred; NY welcome; remote possible.