Founding Head of CS - AI Platform, Remote/LA/NY

RevsUp; United States; Remote; USD 185,000 - 215,000; Full time

Benefits offered by this job

Stock options

Medical and dental

W2 benefits

Job summary

RevsUp is hiring a Head of Customer Success to own every post-sale touchpoint from onboarding to renewal and expansion. You will build and lead pods combining customer success with forward-deployed engineers, shaping delivery and playbooks while working closely with the CEO, Head of Sales and CTO.

You will start with one contractor FDE, hire full-time engineers, and scale pods per customer. A base of $185K–$215K with target total cash around $275K, plus stock options (0.3%–0.6%) and full W2

Qualifications

• Led customer success, professional services or implementation for a complex, technical enterprise product.
• Technical enough to lead engineers: cloud deployments, data integrations, permissions.
• Managed post-sale relationships with sophisticated buyers in regulated industries such as financial services.

Responsibilities

• Owns the full post-sale lifecycle: onboarding, deployment delivery, adoption, customer health, renewals and expansion.
• Designs and builds the delivery pods behind customer success.
• Hires and leads forward-deployed engineers and CS team members.
• Writes deployment playbooks and leads executive reviews with COOs and IT heads.

Skills

Customer success leadership

Post-sale delivery

Independent team-building

Executive relationship management

Tools

AWS

Azure

Job description

RevsUp is hiring a Head of Customer Success to own every post-sale touchpoint from onboarding to renewal and expansion. You will build and lead pods combining customer success with forward-deployed engineers, shaping delivery and playbooks while working closely with the CEO, Head of Sales and CTO.

You will start with one contractor FDE, hire full-time engineers, and scale pods per customer. A base of $185K–$215K with target total cash around $275K, plus stock options (0.3%–0.6%) and full W2