Head of Customer Success & Growth (Remote, Equity)

REsimpli; United States; Remote; USD 120,000 - 130,000; Full time

Benefits offered by this job

Equity

Job summary

REsimpli is seeking a Head of Customer Success to own the customer journey post-signup and transform the department into a measurable growth engine. You will lead two teams—Onboarding and Customer Support—to drive adoption, retention, and revenue while coordinating with Product and Engineering on bugs and roadmaps.

We seek a proven operator with strengths in churn reduction, NRR growth, and scaling SaaS teams. This remote, full-time role offers a meaningful equity stake and reports to the CEO.

Qualifications

• 7+ years in Customer Success, Customer Support, Retention, or Account Management, including leadership experience.

Responsibilities

• Own churn reduction, NRR and expansion targets.
• Lead onboarding and support teams to align on metrics and KPIs.
• Ensure fast, accurate customer guidance and incident management.

Job description

REsimpli is seeking a Head of Customer Success to own the customer journey post-signup and transform the department into a measurable growth engine. You will lead two teams—Onboarding and Customer Support—to drive adoption, retention, and revenue while coordinating with Product and Engineering on bugs and roadmaps.

We seek a proven operator with strengths in churn reduction, NRR growth, and scaling SaaS teams. This remote, full-time role offers a meaningful equity stake and reports to the CEO.