Founding Deployment Strategist — Post-Sale Growth Lead

Strativ Group; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

A fintech company in New York is looking for a Founding Deployment Strategist responsible for end-to-end customer success and managing strategic high-value customers. This role involves leading deployments, resolving payment issues, and driving commercial growth. Candidates should have 5-8 years of experience in fintech or B2B SaaS, excellent problem-solving abilities, and ideally be fluent in Spanish. The position offers a competitive salary and an equity-heavy compensation package.

Qualifications

• 5-8 years of experience in fintech, payments, or B2B SaaS.
• Background in Account Management, Customer Success, or Consulting/Strategy.
• Experience with complex deployments or operationally intense customers.

Responsibilities

• Own strategic, high-value customers with full accountability.
• Lead deployments, expansions, and corridor rollouts.
• Diagnose and resolve payment issues with clear root-cause ownership.
• Act as a trusted advisor to senior customer stakeholders.
• Drive post-sale commercial growth.
• Oversee existing CS support resources.
• Build repeatable post-sale processes and operating models.
• Shape the future of the CS / AM function.

Skills

Problem-solving skills

Calm execution under pressure

Structured mindset

Spanish fluency

Job description

A fintech company in New York is looking for a Founding Deployment Strategist responsible for end-to-end customer success and managing strategic high-value customers. This role involves leading deployments, resolving payment issues, and driving commercial growth. Candidates should have 5-8 years of experience in fintech or B2B SaaS, excellent problem-solving abilities, and ideally be fluent in Spanish. The position offers a competitive salary and an equity-heavy compensation package.