Deployment Strategist

Strativ Group; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

A fintech company in New York is looking for a Founding Deployment Strategist responsible for end-to-end customer success and managing strategic high-value customers. This role involves leading deployments, resolving payment issues, and driving commercial growth. Candidates should have 5-8 years of experience in fintech or B2B SaaS, excellent problem-solving abilities, and ideally be fluent in Spanish. The position offers a competitive salary and an equity-heavy compensation package.

Qualifications

• 5-8 years of experience in fintech, payments, or B2B SaaS.
• Background in Account Management, Customer Success, or Consulting/Strategy.
• Experience with complex deployments or operationally intense customers.

Responsibilities

• Own strategic, high-value customers with full accountability.
• Lead deployments, expansions, and corridor rollouts.
• Diagnose and resolve payment issues with clear root-cause ownership.
• Act as a trusted advisor to senior customer stakeholders.
• Drive post-sale commercial growth.
• Oversee existing CS support resources.
• Build repeatable post-sale processes and operating models.
• Shape the future of the CS / AM function.

Skills

Problem-solving skills

Calm execution under pressure

Structured mindset

Spanish fluency

Job description

About the Company

Our client is a venture-backed B2B fintech building cross-border payments infrastructure for high-growth digital businesses, with a strong focus on LATAM corridors. They serve both fast-moving customers ramping volume quickly and enterprise customers with complex, infrastructure-heavy needs.

The majority of long-term value is created post-sale — through expansion, new corridors, and increased usage — not initial deal size. As the company scales, they are making a critical founding hire to own and shape this post-sale motion.

About the Role

This is a founding Deployment Strategist role sitting at the intersection of Customer Success, deployments, and commercial expansion.

You will own the company’s most important customers end-to-end, starting with high-velocity accounts. You’ll stabilize live payment flows, resolve issues under pressure, and proactively drive expansion into new corridors and higher volumes.

This is not a sales role and not reactive support. It’s for someone who takes full ownership post-sale, works directly with customers, and helps define how Customer Success and Account Management should scale over time.

What You’ll Do

• Own strategic, high-value customers with full accountability
• Lead deployments, expansions, and corridor rollouts
• Diagnose and resolve payment issues with clear root-cause ownership
• Act as a trusted advisor to senior customer stakeholders
• Drive post-sale commercial growth (expansion, increased usage)
• Oversee and elevate existing CS support resources
• Build repeatable post-sale processes and operating models
• Play a key role in shaping the future CS / AM function

You Likely Have

• 5–8 years of experience in fintech, payments, or B2B SaaS
• Background in Account Management, Customer Success, or Consulting / Strategy
• Experience with complex deployments or operationally intense customers
• Strong problem-solving skills and calm execution under pressure
• A structured, deployment-oriented mindset
• Comfort working in ambiguity at an early-stage startup
• Spanish fluency strongly preferred (LATAM customer base)

Nice to Have (Not Required)

• Experience with cross-border payments or financial infrastructure
• Consulting background with customer-facing delivery ownership
• Experience in expansion-led or post-sale commercial roles

How We Work

• NYC-based team
• Onsite-first culture with some flexibility
• High ownership, high trust, low bureaucracy

Compensation

• $120,000–$160,000 base (flexible for the right candidate)
• Equity-heavy package with real upside
• No formal quota initially; variable comp may be added later