Deployment Strategist - Profit-Driven Growth

Laurence; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Laurence is hiring a Deployment Strategist to turn early traction into a company serving the world’s leading consumer brands. You’ll own a portfolio from onboarding through renewal, understand economics, and lead onboarding with clear responsibilities and deadlines.

You’ll investigate changes, challenge assumptions, and tell customers what you recommend and why. You’ll turn customer problems into product improvements with engineers and build scalable reporting and processes.

Qualifications

• 1 to 4 years in account management, customer success, strategy consulting, implementation, or startup operations.
• You’ve owned a customer relationship or important client deliverable and can explain the result you achieved.
• You can take messy data into Excel or Google Sheets, check your assumptions, and explain how revenue, spend, and margins affect profit.
• You’ve presented a recommendation to customers or senior stakeholders, handled pushback, and secured agreement on what happens next.
• You learn unfamiliar software quickly and can investigate an issue well enough to give an engineer useful evidence.
• You’ve delivered work involving competing deadlines and people across teams.

Responsibilities

• Get brands off to a great start. Understand their economics, agree on what success means, and lead onboarding with clear responsibilities and deadlines.
• Understand performance. Investigate changes, challenge assumptions, and tell customers what you recommend and why.
• Turn customer problems into product improvements. Give engineers the evidence and business context to solve problems across accounts. Help validate the result. Engineers own building and shipping the changes.
• Make the next account easier. Build the reporting, onboarding, and escalation processes you wish had existed when you started.
• Earn the next commitment. Make Laurence’s value clear, address renewal risks, and identify where a customer can achieve more with us.

Skills

Account management

Customer success

Strategy consulting

Implementation

Startup operations

Tools

Excel

Google Sheets

Job description

Laurence is hiring a Deployment Strategist to turn early traction into a company serving the world’s leading consumer brands. You’ll own a portfolio from onboarding through renewal, understand economics, and lead onboarding with clear responsibilities and deadlines.

You’ll investigate changes, challenge assumptions, and tell customers what you recommend and why. You’ll turn customer problems into product improvements with engineers and build scalable reporting and processes.