Deployment Strategist

Planhat; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Performance bonuses

Long-term incentives

Generous PTO policy

Job summary

Planhat is seeking a Deployment Strategist in New York. This role involves acting as a trusted advisor to clients, aiding them in overcoming commercial challenges using the Planhat platform. Ideal candidates will have experience in a closing role within a B2B SaaS environment, will be driven, flexible, and tech-savvy, with proven success in managing portfolios. The position offers an OTE salary range of $110,000 - $170,000 per year, along with performance bonuses and benefits.

Qualifications

• Experience in a 'closing' role, either in sales or customer success at a B2B SaaS company.
• Demonstrated success in managing a portfolio.
• Hands-on experience with a technical product.

Responsibilities

• Act as a trusted advisor to global revenue leaders.
• Help clients overcome commercial challenges.
• Standardize and automate product training for clients.

Skills

Ambition

Driven

Flexible

Tech-savvy

Job description

The Role

Our mission is to unlock value for every customer.

We help people build their businesses around their clients, and unleash the capabilities of Planhat.

Our role is to understand customers' problems and desired outcomes deeply, then help solve them through the Planhat platform.

When our clients are successful, so are we:

• Churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyze product usage patterns
• Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, this kickstarts initiatives that help increase Net Revenue Retention by 7%
• Five CS reps at a Fintech startup can handle 20% more clients; because we're streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers

In short, we elicit the aims and pain points of global revenue leaders, help open people's eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.

Most of our Deployment Strategists today have:

• Succeeded in a 'closing' role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
• Demonstrated success in managing a portfolio
• Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves.

What We Are Looking For

In our Deployment team, the value you bring to the table can't be summed up by years of experience or a list of skills on a resume:

• Ambition: You're ready to be a trusted advisor to global revenue and post sales leaders, and help them overcome some of their biggest commercial challenges
• Driven: The magic doesn't happen with fancy slide decks; it comes down to your 'whatever it takes' attitude. Strategizing with clients is the starting point, you're not satisfied until you've handled all the nitty gritty details that ensure the business impact is real.
• Flexible: You like change and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you're pitching a multiyear renewal to the CFO of an energy company.
• Tech-savvy: You enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.

Location

This is an on-site role located in one of our commercial hubs; New York, Los Angeles or Boston.

The OTE salary range for this position is $110,000 - $170,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.