Founding Customer Success Manager - AI Creative Tools

Krea; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

Flexible PTO

401k with company match

Meals in the office

Transit benefits

Visa sponsorship for international can

Equity

Job summary

Krea is seeking a Founding Customer Success Manager to help our customers derive value from Krea, from onboarding to long-term adoption. You will work with creative teams and bridge customers with product and sales.

You will own post-sale success, drive adoption, manage renewals and expansions, and help integrate Krea into workflows. This is an early-stage role with a high degree of ownership in a rapidly expanding company.

Qualifications

• Experience in Customer Success or Account Management.
• Proven track record renewing and growing customer accounts.
• Strong communication and relationship-building skills.
• Experience onboarding and implementing new tools.

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, expansion.
• Help customers integrate Krea into their creative workflows.
• Drive product adoption across core customer profiles.
• Communicate new features and product updates (weekly).
• Track usage and customer signals to maximize value.
• Identify expansion opportunities and manage renewals end-to-end.
• Plan and run webinars/workshops with creative leads.
• Share customer feedback to inform product and marketing.

Skills

Customer Success

Account Management

Renewals

Onboarding

Product adoption

Communication

Ownership

Creative workflows

Job description

Krea is seeking a Founding Customer Success Manager to help our customers derive value from Krea, from onboarding to long-term adoption. You will work with creative teams and bridge customers with product and sales.

You will own post-sale success, drive adoption, manage renewals and expansions, and help integrate Krea into workflows. This is an early-stage role with a high degree of ownership in a rapidly expanding company.