Founding Customer Success Lead – AI Creative Tools

Krea; New York (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health & dental insurance

401k with company match

Flexible PTO

Meals in-office

Transit coverage

Visa sponsorship potential

Job summary

Krea is seeking a Founding Customer Success Manager to guide customers from onboarding to long-term adoption. You will bridge customers, product, and sales, helping them weave Krea into their creative workflows and daily processes.

You’ll drive adoption, renewals, and expansion while coordinating webinars with creative leads and sharing insights with product teams. This is a foundational role in an early-stage company.

Qualifications

• Experience in Customer Success or Account Management.
• Commercially minded with a track record of renewals and growth.
• Product-focused mindset, with onboarding and implementation experience.
• Strong communication and interpersonal skills; able to build relationships.
• Proactive, ownership-driven attitude in an early-stage environment.

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, and expansion.
• Help customers integrate Krea into their creative workflows and daily work.
• Drive product adoption across core customer profiles.
• Communicate new feature and product updates (weekly releases).
• Track usage and customer signals to maximize value.
• Identify expansion opportunities and own renewal end-to-end.
• Program manage webinars and workshops with creative leads.
• Share customer feedback with product and marketing teams.

Skills

Customer Success

Account Management

Communication

Relationship Building

Proactive Ownership

Product Onboarding

Job description

Krea is seeking a Founding Customer Success Manager to guide customers from onboarding to long-term adoption. You will bridge customers, product, and sales, helping them weave Krea into their creative workflows and daily processes.

You’ll drive adoption, renewals, and expansion while coordinating webinars with creative leads and sharing insights with product teams. This is a foundational role in an early-stage company.