Founding Customer Success Lead — AI Fundraising Platform

ChalkBooks; Palo Alto (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

An innovative educational technology startup is seeking a Founding Customer Success Manager to drive client success and expansion. This role will involve managing onboarding and support for over 100 accounts while developing a customer success strategy in collaboration with senior leadership. Ideal candidates will have extensive SaaS experience, strong communication skills, and a passion for enhancing educational outcomes. This position offers a unique opportunity to shape the customer success framework in a dynamic environment.

Qualifications

• 5+ years of SaaS customer success experience in early‑stage startups (Seed+).
• Skilled at communicating at multiple levels of a school.
• Strong analytical skills with the ability to leverage data.

Responsibilities

• Own the entire post‑sales process from onboarding to support.
• Develop customer success plans, including onboarding and training.
• Monitor customer health metrics and address potential issues.

Skills

SaaS customer success experience

Effective communication

Empathy and patience

Analytical skills

Project management

AI tools proficiency

Job description

An innovative educational technology startup is seeking a Founding Customer Success Manager to drive client success and expansion. This role will involve managing onboarding and support for over 100 accounts while developing a customer success strategy in collaboration with senior leadership. Ideal candidates will have extensive SaaS experience, strong communication skills, and a passion for enhancing educational outcomes. This position offers a unique opportunity to shape the customer success framework in a dynamic environment.