Customer Success Manager

Enboarder; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity stake

Job summary

Letter AI is seeking a Founding Customer Success Manager to join our team as one of the first key hires. You will own the customer success journey, helping customers derive maximum value from our platform and shaping our engagement strategies.

You will develop and implement CS strategies, onboard new customers, monitor health metrics, and collaborate with product, sales, and marketing to identify expansion opportunities. Equity stake is offered along with a competitive salary and benefits.

Qualifications

• 3+ years of experience in customer success, account management, or a related field.
• Proven track record of managing customer relationships and driving customer success.
• Strong problem-solving skills and ability to think strategically about customer needs.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced startup environment and manage multiple priorities.
• Experience with customer success tools and platforms is a plus.

Responsibilities

• Develop and implement customer success strategies to ensure customer satisfaction and retention.
• Act as the main point of contact for existing customers, providing support and guidance to help them achieve their goals.
• Onboard new customers and ensure successful conversion of new pilot customers.
• Monitor customer health metrics and proactively address any issues or concerns.
• Gather customer feedback and work with the product team to drive continuous improvement.
• Build strong relationships with customers, understanding their needs and advocating on their behalf.
• Collaborate with sales and marketing teams to identify opportunities for expansion and upselling.

Job description

About Letter AI

Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and Redpanda to ramp up faster with AI-powered training and coaching, instantly find and personalize collateral for customers, and engage their buyers with the industry's first AI Sales Room. We've raised $2.7M in seed funding from top-tier VC firms, including Y Combinator, Formus Capital, Soma, Pioneer Fund, and TechNexus. We are now scaling to $1M+ ARR and looking for a founding team to join us on the adventure

The Role

We are looking for a Founding Customer Success Manager to join our team as one of our first key hires. You will play a pivotal role in shaping the company, our culture, and our customer engagement strategies. You will fully own the customer success journey, ensuring that both existing and new customers derive maximum value from our platform.

Your key responsibilities will include:

• Develop and implement customer success strategies to ensure customer satisfaction and retention
• Act as the main point of contact for existing customers, providing support and guidance to help them achieve their goals
• Onboard new customers and ensure successful conversion of new pilot customers
• Monitor customer health metrics and proactively address any issues or concerns
• Gather customer feedback and work with the product team to drive continuous improvement
• Build strong relationships with customers, understanding their needs and advocating on their behalf
• Collaborate with sales and marketing teams to identify opportunities for expansion and upselling

Qualifications for the role

Qualifications for the role include:

• 3+ years of experience in customer success, account management, or a related field
• Proven track record of managing customer relationships and driving customer success
• Strong problem-solving skills and ability to think strategically about customer needs
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced startup environment and manage multiple priorities
• Experience with customer success tools and platforms is a plus

As a part of the team at this early stage, you will not only receive a competitive salary and benefits, but also a meaningful equity stake in the company.

How We Operate

At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:

• Customer-obsessed: Make your customers unreasonably happy and everything else will fall into place
• Ambitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritization
• Direct yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleagues
• Driven yet humble: Push for excellence and deliver fast, but keep your humility

Join us on this exciting journey to build the world's next generational sales tech company. We look forward to hearing from you!