Founding Enterprise Customer Success Lead

OpenArt AI; San Carlos (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

OpenArt AI is seeking a Founding Customer Success Manager to design and run how we support our enterprise customers, before and after the sale, shaping the playbook as we grow.

You will lead onboarding, training, advocacy, renewals and expansion across top brands, agencies, and studios, collaborating with product and marketing.

This role offers high ownership, direct revenue impact, and the chance to build a function from 0 to 1 at a world‑leading AI creative platform.

Qualifications

• Experience in customer success or account management.
• Strong understanding of creative workflows.
• Product-focused onboarding and implementation experience.
• Excellent written and verbal communication.
• Ability to design scalable processes and playbooks.
• Proactive, ownership-driven attitude.

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Assist with pre-sale engagement with our largest customers
• Help customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP development
• Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
• Communicate new feature and product updates
• Track usage and customer signals to help customers get more value out of the platform
• Identify expansion opportunities and support renewals and upsells
• Share customer feedback with the product and marketing teams and help shape what we build
• Design, document, and continuously improve scalable playbooks

Skills

Customer success

Account management

Onboarding

Communication

Relationship building

Creative workflows

Process systems

Proactive ownership

Job description

OpenArt AI is seeking a Founding Customer Success Manager to design and run how we support our enterprise customers, before and after the sale, shaping the playbook as we grow.

You will lead onboarding, training, advocacy, renewals and expansion across top brands, agencies, and studios, collaborating with product and marketing.

This role offers high ownership, direct revenue impact, and the chance to build a function from 0 to 1 at a world‑leading AI creative platform.