Founding Customer Success Manager

Krea; New York (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health & dental insurance

401k with company match

Flexible PTO

Meals in-office

Transit coverage

Visa sponsorship potential

Job summary

Krea is seeking a Founding Customer Success Manager to guide customers from onboarding to long-term adoption. You will bridge customers, product, and sales, helping them weave Krea into their creative workflows and daily processes.

You’ll drive adoption, renewals, and expansion while coordinating webinars with creative leads and sharing insights with product teams. This is a foundational role in an early-stage company.

Qualifications

• Experience in Customer Success or Account Management.
• Commercially minded with a track record of renewals and growth.
• Product-focused mindset, with onboarding and implementation experience.
• Strong communication and interpersonal skills; able to build relationships.
• Proactive, ownership-driven attitude in an early-stage environment.

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, and expansion.
• Help customers integrate Krea into their creative workflows and daily work.
• Drive product adoption across core customer profiles.
• Communicate new feature and product updates (weekly releases).
• Track usage and customer signals to maximize value.
• Identify expansion opportunities and own renewal end-to-end.
• Program manage webinars and workshops with creative leads.
• Share customer feedback with product and marketing teams.

Skills

Customer Success

Account Management

Communication

Relationship Building

Proactive Ownership

Product Onboarding

Job description

About Krea

At Krea, we are building next-generation AI creative tools.

We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.

We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.

This role

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Help customers integrate Krea into their creative workflows and daily work
• Drive product adoption across our core customer profiles
• Communicate new feature and product updates (we ship weekly)
• Track usage and customer signals to help customers get more value
• Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
• Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
• Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

• Experience in Customer Success or Account Management
• Commercially minded, with a track record of renewing and growing customer accounts
• Product-focused mindset, with experience in onboarding and implementation
• Strong communication and interpersonal skills - you're great at building and maintaining relationships
• Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice to have

• A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
• Strong understanding of creative workflows

What we offer

• Team: Work alongside a world-class team building the future of AI creative tooling
• Impact: Significant scope and company-wide impact
• Competitive compensation: generous salary & equity packages
• Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
• Time off: Flexible PTO policy
• Financial planning: 401k with a 4% company-sponsored match
• Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
• Transit: Ubers covered to & from the office
• Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
• And more!

Please note the above benefits & perks are for full-time employees