Founding Customer Success Manager

Krea; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

Flexible PTO

401k with company match

Meals in the office

Transit benefits

Visa sponsorship for international can

Equity

Job summary

Krea is seeking a Founding Customer Success Manager to help our customers derive value from Krea, from onboarding to long-term adoption. You will work with creative teams and bridge customers with product and sales.

You will own post-sale success, drive adoption, manage renewals and expansions, and help integrate Krea into workflows. This is an early-stage role with a high degree of ownership in a rapidly expanding company.

Qualifications

• Experience in Customer Success or Account Management.
• Proven track record renewing and growing customer accounts.
• Strong communication and relationship-building skills.
• Experience onboarding and implementing new tools.

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, expansion.
• Help customers integrate Krea into their creative workflows.
• Drive product adoption across core customer profiles.
• Communicate new features and product updates (weekly).
• Track usage and customer signals to maximize value.
• Identify expansion opportunities and manage renewals end-to-end.
• Plan and run webinars/workshops with creative leads.
• Share customer feedback to inform product and marketing.

Skills

Customer Success

Account Management

Renewals

Onboarding

Product adoption

Communication

Ownership

Creative workflows

Job description

About Krea

At Krea, we are building next-generation AI creative tools.

We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.

We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.

This role

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Help customers integrate Krea into their creative workflows and daily work
• Drive product adoption across our core customer profiles
• Communicate new feature and product updates (we ship weekly)
• Track usage and customer signals to help customers get more value
• Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
• Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
• Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

• Experience in Customer Success or Account Management
• Commercially minded, with a track record of renewing and growing customer accounts
• Product-focused mindset, with experience in onboarding and implementation
• Strong communication and interpersonal skills - you're great at building and maintaining relationships
• Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice to have

• A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
• Strong understanding of creative workflows

What we offer

• Team: Work alongside a world-class team building the future of AI creative tooling
• Impact: Significant scope and company-wide impact
• Competitive compensation: generous salary & equity packages
• Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
• Time off: Flexible PTO policy
• Financial planning: 401k with a 4% company-sponsored match
• Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
• Transit: Ubers covered to & from the office
• Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
• And more!

Please note the above benefits & perks are for full-time employees