Founding Customer Success Leader - Equity + Impact

SalesJack; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Significant equity and leadership path

Immediate impact with clients

Collaborative product feedback

Job summary

SalesJack in Chicago is hiring its first customer success team member to onboard new accounts and maximize platform value for blue-collar, independent construction businesses.

You will build playbooks, create helpful resources, and monitor usage to proactively support customers. The role requires driving retention, adoption, and long-term success while collaborating with founders and product teams.

Qualifications

• Experience in customer success in B2B SaaS.
• Builder mindset: scrappy, imperfect processes, shaping playbooks.
• Thrives in fast-paced, ambiguous early-stage settings.
• Proven ability to drive retention, adoption, and long-term customer success.
• Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.

Responsibilities

• Lead onboarding sessions for new accounts (sales managers, reps, admins).
• Build playbooks, short videos, and help-center resources.
• Track product usage data, proactively engage accounts under-utilizing.
• Hold regular check-ins (monthly/quarterly business reviews).
• Surface customer success stories.

Skills

Customer success in B2B SaaS

Builder mindset

Executive-level conversations

Business reviews/QBRs

Tools

CRMs

Job description

SalesJack in Chicago is hiring its first customer success team member to onboard new accounts and maximize platform value for blue-collar, independent construction businesses.

You will build playbooks, create helpful resources, and monitor usage to proactively support customers. The role requires driving retention, adoption, and long-term success while collaborating with founders and product teams.