Founding Customer Success Manager

SalesJack; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Significant equity and leadership path

Immediate impact with clients

Collaborative product feedback

Job summary

SalesJack in Chicago is hiring its first customer success team member to onboard new accounts and maximize platform value for blue-collar, independent construction businesses.

You will build playbooks, create helpful resources, and monitor usage to proactively support customers. The role requires driving retention, adoption, and long-term success while collaborating with founders and product teams.

Qualifications

• Experience in customer success in B2B SaaS.
• Builder mindset: scrappy, imperfect processes, shaping playbooks.
• Thrives in fast-paced, ambiguous early-stage settings.
• Proven ability to drive retention, adoption, and long-term customer success.
• Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.

Responsibilities

• Lead onboarding sessions for new accounts (sales managers, reps, admins).
• Build playbooks, short videos, and help-center resources.
• Track product usage data, proactively engage accounts under-utilizing.
• Hold regular check-ins (monthly/quarterly business reviews).
• Surface customer success stories.

Skills

Customer success in B2B SaaS

Builder mindset

Executive-level conversations

Business reviews/QBRs

Tools

CRMs

Job description

About SalesJack

SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.

Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.

We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.

What You'll Do

Collaborate directly with founders to build out our customer success program:

• Lead onboarding sessions for new accounts (sales managers, reps, admins)

• Build playbooks, short videos, and help-center resources.

• Track product usage data, proactively engage accounts that are under-utilizing.

• Hold regular check-ins (monthly/quarterly business reviews).

• Surface success stories

You Might Be a Fit If You...

• Experience in customer success in B2B SaaS

• Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks

• Thrive in fast-paced, ambiguous early-stage settings.

• Proven ability to drive retention, adoption, and long-term customer success.

• Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.

Nice-to-Haves

• Experience or interest in the construction industry.

• Experience using and/or implementing CRMs

Why Join?

• Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.

• Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.

• Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.