Founding Customer Success Lead

Putnam Recruiting Group; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Putnam Recruiting Group is seeking a Founding Customer Success Lead in San Francisco to build a Customer Success organization for AI agents aimed at enterprise sales teams. This strategic role will require excellent communication and relationship management with enterprise customers, focusing on product adoption, upsells, and renewals.

The ideal candidate has 3+ years of Customer Success experience, preferably in a startup environment, and can thrive in ambiguity. This is an exciting opportunity to shape a category-defining company.

Qualifications

• 3+ years of Customer Success experience preferred.
• Experience supporting enterprise products and enterprise customers required.
• Strong preference for startup experience over large corporate environments.

Responsibilities

• Own customer relationships from onboarding through renewal and expansion.
• Engage with customers daily and become a trusted advisor.
• Drive upsells, renewals, and product adoption.

Skills

Customer Success experience

Strong communication skills

Ability to operate in ambiguity

Building relationships with enterprise accounts

Creation of business cases for upsell

Job description

Our client is building AI agents for enterprise sales teams and is backed by top investors.

They are hiring a Founding Customer Success Lead to help build the Customer Success organization from the ground up. This is a highly strategic, customer-facing role for someone who wants to operate at the center of product, customer relationships, onboarding, renewals, expansion, and enterprise growth.

This person will work directly with leadership and will be one of the earliest operators shaping how our client supports and grows enterprise customers.

What You’ll Do

• Own customer relationships from onboarding through renewal and expansion
• Engage with customers daily and become a trusted advisor to enterprise accounts
• Drive upsells, renewals, product adoption, and long-term customer success
• Partner closely with product and engineering teams to shape the roadmap based on customer feedback
• Build systems, processes, and playbooks for Customer Success from the ground up
• Represent our client in high-stakes conversations with large enterprise customers
• Help define what world-class Customer Success looks like at our client

Ideal Background

• One of the first five Customer Success hires at a successful startup
• Experience supporting enterprise products and enterprise customers is required
• 3+ years of Customer Success experience preferred
• Strong preference for startup experience over large corporate environments
• Comfortable operating in ambiguity and building from zero
• Polished, credible, and confident in front of senior executives and enterprise buyers
• Strong communication skills with high emotional intelligence
• Extremely hardworking, responsive, and proactive
• Ambitious and excited to help build a category-defining company
• Experience building business cases to drive upsell and retention