Founding Customer Success Lead | Onboard, Activate & Grow

Laborup; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Early equity

Full health, vision, and dental coverage

Monthly meal stipend

Unlimited PTO

Job summary

Laborup, based in Nashville, is seeking a Founding Customer Success Manager to join its founding team. The role focuses on post-sale execution, ensuring customer onboarding, relationship building, and achieving quick value for clients. Ideal candidates have over 2 years of experience in customer-facing roles within startups and are passionate about operational excellence in the industrial sector. Benefits include competitive salary, equity options, and unlimited PTO.

Qualifications

• 2+ years of experience in a client-facing role in customer success or similar.
• Experience at a seed to series B startup selling to traditional industry.
• Willingness to travel to customer sites in manufacturing environments.

Responsibilities

• Own customer onboarding and lead new customers through to first value.
• Optimize time-to-value for each customer.
• Build and maintain trusted relationships with HR and operations.
• Drive execution by coordinating with relevant internal teams.
• Collect customer feedback and identify expansion opportunities.

Skills

Strong communication skills

Attention to detail

Process orientation

Commercial instinct

Job description

Laborup, based in Nashville, is seeking a Founding Customer Success Manager to join its founding team. The role focuses on post-sale execution, ensuring customer onboarding, relationship building, and achieving quick value for clients. Ideal candidates have over 2 years of experience in customer-facing roles within startups and are passionate about operational excellence in the industrial sector. Benefits include competitive salary, equity options, and unlimited PTO.