Founding Customer Success Lead — Growth & Retention

BOND (YC X25); San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Bond is seeking a hungry Customer Success Lead to own the entire post-sale experience—from onboarding and activation to retention and expansion. You'll work directly with the founders, talk to exceptional CEOs and executives daily, and build a body of work most CS professionals spend a decade crafting.

As a founding member of Bond's growth team, you'll design the Customer Success function, establish playbooks, tooling, and metrics.

Qualifications

• Proven ability to own post-sale lifecycle from onboarding to expansion.
• Strong communication with CEOs and C-suite executives.
• Experience turning customer feedback into actionable tickets for engineering.

Responsibilities

• Own onboarding, activation, retention, and expansion processes.
• Build and maintain deep exec relationships with customers.
• Track usage patterns and identify at‑risk accounts early.
• Translate feedback into clear bug reports and feature requests.
• Develop post-sale metrics dashboards and report trends.
• Create automations to scale repeated workflows.

Skills

Executive relationship building

High EQ

Automation experience

PM mindset

Growth mindset

Tools

PostHog

CRM

Job description

Bond is seeking a hungry Customer Success Lead to own the entire post-sale experience—from onboarding and activation to retention and expansion. You'll work directly with the founders, talk to exceptional CEOs and executives daily, and build a body of work most CS professionals spend a decade crafting.

As a founding member of Bond's growth team, you'll design the Customer Success function, establish playbooks, tooling, and metrics.