Founding Customer Success Lead — Build & Scale CS

PointOne; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Meals in office

Regular team events

Job summary

PointOne in New York, New York, seeks a founding Customer Success Lead to design and scale its customer success strategy. You'll be creating systems and playbooks while managing the customer lifecycle from onboarding to long-term engagement.

The role requires excellent communication, problem-solving skills, and expertise in managing B2B relationships. A competitive equity component and comprehensive benefits, including health insurance and team events, are offered.

Qualifications

• 5+ years of experience in customer success, account management, or client-facing roles.
• Experience in legal tech or vertical SaaS is a plus.
• Ability to work with product and engineering teams.

Responsibilities

• Own the entire customer success lifecycle from onboarding to long-term adoption.
• Build strong relationships with users across different levels.
• Lead onboarding and training sessions.
• Document user feedback and influence the product roadmap.
• Establish and track customer health metrics.

Skills

Relationship building

Communication skills

Problem-solving

Customer management

Proactive mindset

Feedback prioritization

Interest in AI

Job description

PointOne in New York, New York, seeks a founding Customer Success Lead to design and scale its customer success strategy. You'll be creating systems and playbooks while managing the customer lifecycle from onboarding to long-term engagement.

The role requires excellent communication, problem-solving skills, and expertise in managing B2B relationships. A competitive equity component and comprehensive benefits, including health insurance and team events, are offered.