Customer Success Leader: Onboarding & Growth

Assured; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Health & dental coverage

9 company holidays

Unlimited PTO

In-office role in NYC

Job summary

Assured in New York City is hiring a Customer Success Manager to shape our customer success strategy and ensure clients get maximum value from our platform. You will work closely with customers to understand needs, provide exceptional support, and guide product improvements based on feedback.

As an early hire, you will own onboarding, build strong relationships, train users, track success metrics, and advocate for customers across product and strategy teams.

Qualifications

• 1+ years of experience in customer success or related roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and priorities.
• Understanding of healthcare or SaaS environments is a plus.

Responsibilities

• Lead onboarding for new clients and ensure a smooth transition to the platform.
• Build and maintain strong customer relationships as the primary contact.
• Provide ongoing support and guidance to address concerns promptly.
• Gather and analyze feedback to inform product improvements.
• Develop and deliver training materials to help customers use the platform.
• Advocate for customer needs within the company and track key metrics.

Skills

Customer relationships

Communication

Problem solving

Multi-client management

Tools

CRM software

Job description

Assured in New York City is hiring a Customer Success Manager to shape our customer success strategy and ensure clients get maximum value from our platform. You will work closely with customers to understand needs, provide exceptional support, and guide product improvements based on feedback.

As an early hire, you will own onboarding, build strong relationships, train users, track success metrics, and advocate for customers across product and strategy teams.