Founding Customer Success Manager — Onsite SF, Equity

Oscar; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity upside

Direct access to founding team

Job summary

A Y Combinator backed startup is seeking a Founding Customer Success Manager to establish customer relationships and enhance user experiences in a hands-on, high-impact role. The position requires 3-6 years in relevant customer success roles and experience with technical users dealing with SaaS solutions. The ideal candidate thrives in startup environments and is comfortable leading onboarding processes across technical clients. Competitive compensation and equity are offered, along with the chance to shape the company's customer support strategy.

Qualifications

• 3 to 6 years in Customer Success, Solutions Engineering, or Post Sales roles at early stage SaaS startups.
• Experience managing onboarding, training, QBRs, and renewals.
• Ability to work cross functionally with Sales, Product, and Engineering.

Responsibilities

• Onboard new technical customers ensuring smooth handoff.
• Develop knowledge of customer stack and use case.
• Manage adoption, engagement, and renewals.

Skills

Customer facing experience

Technical SaaS knowledge

Strong communication skills

Tools

Looker

dbt

Airflow

Segment

Snowflake

Postgres

Job description

A Y Combinator backed startup is seeking a Founding Customer Success Manager to establish customer relationships and enhance user experiences in a hands-on, high-impact role. The position requires 3-6 years in relevant customer success roles and experience with technical users dealing with SaaS solutions. The ideal candidate thrives in startup environments and is comfortable leading onboarding processes across technical clients. Competitive compensation and equity are offered, along with the chance to shape the company's customer support strategy.