Founding Conversational Designer, APAC

Cresta; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision

Parental leave

Remote work setup budget

Wellness stipend

20 vacation days

Job summary

United States Digital Space LLC is seeking a Founding Conversational Designer for APAC to shape how we deliver AI conversations across the region. You will lead design and deployment of models powering real-time coaching for contact centers and virtual agents across voice and chat experiences.

This strategic, customer-facing role combines conversational design with project ownership, helping scale delivery practices and expand our presence internationally.

Qualifications

• Strong written and verbal communication skills pervasively influencing technical and business stakeholders.
• Demonstrated project management experience across multiple complex workstreams.
• Ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment.
• 2+ years of experience in conversational design, conversational AI, bot development, or related fields.
• Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences.
• Experience working directly with enterprise customers in implementation, consulting, or delivery roles.
• Experience operating in global or international customer environments preferred.
• Fluency in a second language strongly preferred.
• Background in Linguistics preferred.
• Experience with prompt engineering preferred.
• Experience with Dialogflow CX preferred.

Responsibilities

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
• Deliver the company’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as the company scales globally
• Partner closely with teams in North America while helping establish regional expertise and customer success across APAC

Skills

Conversational design

Project management

Cross-functional coordination

Executive presentations

Enterprise customer engagement

Global/intl experience

Second language

Linguistics background

Prompt engineering

Dialogflow CX

Job description

United States Digital Space LLC is seeking a Founding Conversational Designer for APAC to shape how we deliver AI conversations across the region. You will lead design and deployment of models powering real-time coaching for contact centers and virtual agents across voice and chat experiences.

This strategic, customer-facing role combines conversational design with project ownership, helping scale delivery practices and expand our presence internationally.