Conversational Designer

Optomi; Alpharetta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Optomi seeks a senior Conversational Designer to architect multi-turn AI experiences from intent discovery to task completion. You will define interaction patterns, manage context, and build reusable patterns for scalable dialogue systems in collaboration with AI, ML, engineering, and product teams.

You will mentor designers and help establish standards for conversational design, ensuring high-quality, resilient user experiences across dynamically generated responses and paths.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 7+ years of experience in conversation design, interaction design, UX design, content design, or a closely related discipline.
• Deep experience designing multi-turn conversational flows for chat, virtual assistants, copilots, voice, or AI-powered products.
• Experience designing for generative AI or LLM-based experiences with dynamic responses and paths.

Responsibilities

• Design complex, multi-turn AI experiences guiding users from intent discovery through task completion, including branching and recovery.
• Define interaction patterns for context management, turn-taking, clarification, interruptions, and escalation.
• Create scalable conversational frameworks and state models in collaboration with AI, ML, engineering, and product teams.
• Mentor designers and elevate conversational design practices across teams.

Skills

Conversational design

UX design

Content design

Cross-functional collaboration

Portfolio/case studies

Education

Bachelor's degree or equivalent

Job description

The Conversational Designer defines how users move through AI-generated experiences when language, paths, and next actions can change dynamically. This hands-on role architects end-to-end conversational flows, interaction models, and reusable patterns that connect generated responses with structured UI, support clear recovery from ambiguity or errors, and help users confidently complete tasks.

Key responsibilities:

Conversational Experience Strategy

• Design complex, multi-turn AI experiences that guide users from intent discovery through task completion, including branching, follow-up, recovery, and re-entry.
• Define interaction patterns for context management, turn-taking, clarification, confirmation, interruptions, topic changes, and mixed-initiative conversations.

AI Experience & System Design

• Create scalable conversational frameworks, state models, patterns, and standards that enable consistent, flexible generated experiences.
• Partner with AI, ML, engineering, and product teams to translate user intent into conversational behavior, context strategies, prompts or instructions, tool use, and system requirements.

Human-Centered Design & Resilience

• Design seamlessly across conversational and structured UI interactions, balancing generated responses, controls, information requests, summaries, confirmations, and human handoffs.
• Anticipate ambiguity, incomplete information, errors, low-confidence responses, context loss, and escalation scenarios so users can recover and move forward with confidence.

Measurement & Optimization

• Prototype, test, and refine conversational experiences across realistic scenarios and edge cases using research, analytics, and model evaluation.
• Define quality criteria and success measures for task completion, relevance, context use, usability, trust, recoverability, and conversation effectiveness.
• Contribute to conversational design standards, documentation, quality assurance, and release readiness across teams.
• Mentor designers and elevate conversational design practices, systems thinking, and generative AI experience design capabilities.

Qualifications:

• Bachelor's degree or equivalent professional experience required.
• 7+ years of experience in conversation design, interaction design, UX design, content design, or a closely related discipline, including ownership of complex digital experiences.
• Deep experience designing multi-turn conversational flows for chat, virtual assistants, copilots, voice, or AI-powered products.
• Demonstrated experience designing for generative AI or LLM-based experiences where responses and paths are dynamic rather than fully scripted.
• Strong command of conversation architecture, including intents, context, state, branching, repair, disambiguation, confirmation, turn-taking, escalation, and graceful failure.
• Ability to translate user goals and product requirements into flow models, prototypes, specifications, and reusable interaction patterns that engineering and AI partners can implement.
• Experience prototyping conversational behavior and evaluating generated experiences across a range of scenarios, including edge cases.
• Ability to collaborate closely with product, UX, content, engineering, ML, and research partners and influence decisions across disciplines.
• A portfolio or case studies that show the reasoning behind complex conversational systems, not only final scripts or copy.

Preferred:

• Experience with multimodal or blended chat-and-UI experiences.
• Experience defining conversation design systems, pattern libraries, or governance across multiple products or teams.
• Familiarity with prompt design, agent orchestration concepts, context management, retrieval/tool use, and AI evaluation practices.
• Experience designing in regulated or high-trust domains such as payroll, tax, HR, financial services, or healthcare.
• Background in linguistics, HCI, cognitive science, interaction design, or related fields.