Conversational Designer, APAC

Cresta; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision

Parental leave

Remote work setup budget

Wellness stipend

20 vacation days

Job summary

United States Digital Space LLC is seeking a Founding Conversational Designer for APAC to shape how we deliver AI conversations across the region. You will lead design and deployment of models powering real-time coaching for contact centers and virtual agents across voice and chat experiences.

This strategic, customer-facing role combines conversational design with project ownership, helping scale delivery practices and expand our presence internationally.

Qualifications

• Strong written and verbal communication skills pervasively influencing technical and business stakeholders.
• Demonstrated project management experience across multiple complex workstreams.
• Ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment.
• 2+ years of experience in conversational design, conversational AI, bot development, or related fields.
• Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences.
• Experience working directly with enterprise customers in implementation, consulting, or delivery roles.
• Experience operating in global or international customer environments preferred.
• Fluency in a second language strongly preferred.
• Background in Linguistics preferred.
• Experience with prompt engineering preferred.
• Experience with Dialogflow CX preferred.

Responsibilities

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
• Deliver the company’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as the company scales globally
• Partner closely with teams in North America while helping establish regional expertise and customer success across APAC

Skills

Conversational design

Project management

Cross-functional coordination

Executive presentations

Enterprise customer engagement

Global/intl experience

Second language

Linguistics background

Prompt engineering

Dialogflow CX

Job description

the company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. the company’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use the company to power world-class customer experiences every day.

Born from the Stanford AI Lab, the company has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. the company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining the company to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at the company.

About the Role

As the Founding Conversational Designer for APAC, you will play a pivotal role in shaping how the company delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.

This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in APAC, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding the company’s presence across international markets.

You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.

You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using the company Opera, our proprietary self-service platform.

Responsibilities

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization

• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers

• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations

• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution

• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases

• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations

• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact

• Deliver the company’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models

• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures

• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as the company scales globally

• Partner closely with teams in North America while helping establish regional expertise and customer success across APAC

Qualifications We Value

• Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders

• Demonstrated project management experience, including managing multiple complex workstreams simultaneously

• Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment

• 2+ years of experience in conversational design, conversational AI, bot development, or related fields

• Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences

• Experience working directly with enterprise customers in implementation, consulting, or delivery roles

• Experience operating in global or international customer environments preferred

• Fluency in a second language strongly preferred

• Background in Linguistics preferred

• Experience with prompt engineering preferred

• Experience with Dialogflow CX preferred

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family

• Paid parental leave for all new parents welcoming a new child

• Remote work setup budget to help you create a productive home office

• Monthly wellness and communication stipend to keep you connected and balanced

• 20 days of vacation time to promote a healthy work-life blend

Compensation at the company:

the company’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people