Founding Account Manager - Enterprise FinTech

Baselayer; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

In-office NYC

Equity

401(k) with company match

HSA contributions

Gym stipend

Health/dental/vision covered

Job summary

Baselayer, a leading AI Risk Platform, is hiring a founding Account Manager to own client relationships at major financial institutions and fintechs in the United States. You will drive growth through upsells, renewals, and strategic guidance, while collaborating with product and engineering on scaling operations.

Based in New York City, this in-office role requires a proactive, ambitious professional who can navigate complex compliance and fraud workflows with executive-level clients.

Qualifications

• 3+ years in business development or related roles at a fast-growing startup or competitive environment
• Clear understanding of how financial institutions adopt compliance and fraud tools
• Excellent communication and an energetic, professional presence driving a room or QBR
• Confidence working with C-level stakeholders and navigating ambiguity
• Resilience and grit – you get things done
• Proactive, curious self-starter who thrives in dynamic settings
• Highly feedback-oriented and equity-minded

Responsibilities

• Be the ultimate relationship builder with clients at scale
• Build and maintain strong relationships with C-suite executives and client teams
• Serve as the primary contact for major financial institutions, payment providers, and fintechs
• Drive account growth through upsells, renewals, and referrals by ensuring customer success
• Develop deep knowledge of customers' workflows and pain points, then coordinate with internal teams to address them
• Create playbooks, feedback loops, and processes to scale the AM/CS function
• Collaborate with the CEO and product/engineering teams to scale customer operations

Skills

Business development

Customer success

Implementation

Communication

Executive engagement

Problem solving

Resilience

Self-motivation

Feedback oriented

Job description

Baselayer, a leading AI Risk Platform, is hiring a founding Account Manager to own client relationships at major financial institutions and fintechs in the United States. You will drive growth through upsells, renewals, and strategic guidance, while collaborating with product and engineering on scaling operations.

Based in New York City, this in-office role requires a proactive, ambitious professional who can navigate complex compliance and fraud workflows with executive-level clients.